Privacy Policy

Personal Information You Provide

When you interact with Scalehouse, you may voluntarily provide us with personal information, including but not limited to:

• Name and contact details (email address, phone number)
• Business name and website URL
• Project requirements and service preferences
• Billing and payment information
• Any other information you choose to share through our forms or communications

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• Device type (desktop, mobile, tablet)

We use the information we collect for the following purposes:

• To provide and deliver the services you request (web design, photography, PPC campaigns, business consulting)
• To communicate with you regarding your inquiries, projects, and account
• To send you relevant updates, newsletters, or promotional materials (with your consent)
• To improve our website, services, and overall user experience
• To analyze website traffic and usage patterns
• To comply with legal obligations and protect our rights

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Advertising cookies: Used to deliver relevant ads and track campaign performance (e.g., Google Ads, Meta Pixel)

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• With trusted service providers who assist us in operating our business (e.g., hosting providers, email services, payment processors)
• With analytics and advertising partners (e.g., Google, Meta) in an aggregated or anonymized form
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of Scalehouse, our clients, or the public

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption on our website
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Secure storage of client data and project files

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• For the duration of our business relationship and any active projects
• As required to comply with legal, accounting, or reporting obligations
• For a reasonable period after our relationship ends to handle any follow-up inquiries

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain exceptions
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a structured, machine-readable format

To exercise any of these rights, please contact us using the information provided below.

Our website may contain links to third-party websites or services that are not operated by Scalehouse. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.